{"id":1720,"date":"2021-09-08T11:28:20","date_gmt":"2021-09-08T09:28:20","guid":{"rendered":"https:\/\/estim-mediation.fr\/en-ligne\/?page_id=1720"},"modified":"2025-11-25T11:41:20","modified_gmt":"2025-11-25T10:41:20","slug":"nos-referentes-2-2","status":"publish","type":"page","link":"https:\/\/estim-mediation.fr\/en-ligne\/nos-referentes-2-2\/","title":{"rendered":"Nos r\u00e9f\u00e9rent.e.s"},"content":{"rendered":"\n<p>En cas de besoins sp\u00e9cifiques ou de contraintes qui pourraient n\u00e9cessiter une adaptation du contenu ou du rythme de la formation, merci de contacter nos diff\u00e9rentes r\u00e9f\u00e9rentes au sein de l&#8217;\u00c9cole de la m\u00e9diation.<\/p>\n\n\n\n<p style=\"line-height:0\"><\/p>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id1720_838ea6-c8{margin-top:60px;}.kb-row-layout-id1720_838ea6-c8 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1720_838ea6-c8 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1720_838ea6-c8 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:1px;padding-bottom:0px;padding-left:0px;padding-right:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id1720_838ea6-c8 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1720_838ea6-c8 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id1720_838ea6-c8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1720_838ea6-c8 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1720_fb969e-3a > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column1720_fb969e-3a > .kt-inside-inner-col,.kadence-column1720_fb969e-3a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1720_fb969e-3a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1720_fb969e-3a > .kt-inside-inner-col{flex-direction:column;}.kadence-column1720_fb969e-3a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1720_fb969e-3a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1720_fb969e-3a{position:relative;}@media all and (max-width: 1024px){.kadence-column1720_fb969e-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1720_fb969e-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1720_fb969e-3a inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1720_407764-c1, .wp-block-kadence-advancedheading.kt-adv-heading1720_407764-c1[data-kb-block=\"kb-adv-heading1720_407764-c1\"]{margin-bottom:5px;font-size:1.8em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1720_407764-c1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1720_407764-c1[data-kb-block=\"kb-adv-heading1720_407764-c1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h3 class=\"kt-adv-heading1720_407764-c1 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading1720_407764-c1\">R\u00e9f\u00e9rente p\u00e9dagogique<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1720_be4ca8-37, .wp-block-kadence-advancedheading.kt-adv-heading1720_be4ca8-37[data-kb-block=\"kb-adv-heading1720_be4ca8-37\"]{margin-bottom:1.5rem;text-align:left;font-size:1.1em;line-height:1.7em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1720_be4ca8-37 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1720_be4ca8-37[data-kb-block=\"kb-adv-heading1720_be4ca8-37\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h4 class=\"kt-adv-heading1720_be4ca8-37 wp-block-kadence-advancedheading has-theme-palette-6-color has-text-color\" data-kb-block=\"kb-adv-heading1720_be4ca8-37\">Catherine Oualian<\/h4>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns1720_4fcbb6-fd, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns1720_4fcbb6-fd, .wp-block-kadence-advancedbtn.kb-btns1720_4fcbb6-fd, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns1720_4fcbb6-fd{margin-top:0px;margin-right:0px;margin-bottom:-5px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns1720_4fcbb6-fd{gap:0px;justify-content:flex-start;align-items:center;}.kt-btns1720_4fcbb6-fd .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns1720_4fcbb6-fd\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button{color:var(--global-palette6, #718096);background:rgba(NaN, 10, NaN, 0);font-size:18px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button:focus{color:var(--global-palette6, #718096);background:rgba(255, 255, 255, 0);border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button{border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button{border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;}.wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_c8144d-98.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style><span class=\"kb-button kt-button button kb-btn1720_c8144d-98 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline kt-btn-has-text-true kt-btn-has-svg-true  wp-block-kadence-singlebtn\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_phoneCall kt-btn-icon-side-left\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M15.05 5A5 5 0 0 1 19 8.95M15.05 1A9 9 0 0 1 23 8.94m-1 7.98v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg><\/span><span class=\"kt-btn-inner-text\">06 12 30 28 84<\/span><\/span><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1720_b51d0f-d3, .wp-block-kadence-advancedheading.kt-adv-heading1720_b51d0f-d3[data-kb-block=\"kb-adv-heading1720_b51d0f-d3\"]{margin-top:0rem;margin-bottom:1.5rem;text-align:left;font-size:1em;line-height:1.8em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1720_b51d0f-d3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1720_b51d0f-d3[data-kb-block=\"kb-adv-heading1720_b51d0f-d3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h4 class=\"kt-adv-heading1720_b51d0f-d3 wp-block-kadence-advancedheading has-theme-palette-6-color has-text-color\" data-kb-block=\"kb-adv-heading1720_b51d0f-d3\"><\/h4>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns1720_92d496-67, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns1720_92d496-67, .wp-block-kadence-advancedbtn.kb-btns1720_92d496-67, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns1720_92d496-67{margin-top:0px;margin-right:0px;margin-bottom:-5px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns1720_92d496-67{gap:0px;justify-content:flex-start;align-items:center;}.kt-btns1720_92d496-67 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns1720_92d496-67\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button{color:var(--global-palette6, #718096);background:rgba(NaN, 10, NaN, 0);font-size:18px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button:focus{color:var(--global-palette6, #718096);background:rgba(255, 255, 255, 0);border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button{border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button{border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;}.wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_c3dc69-8d.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn1720_c3dc69-8d kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline kt-btn-has-text-true kt-btn-has-svg-true  wp-block-kadence-singlebtn\" href=\"mailto:catherine.oualian@universcience.fr\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_mail kt-btn-icon-side-left\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22,6 12,13 2,6\"\/><\/svg><\/span><span class=\"kt-btn-inner-text\">catherine.oualian@universcience.fr<\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1720_843872-c7, .wp-block-kadence-advancedheading.kt-adv-heading1720_843872-c7[data-kb-block=\"kb-adv-heading1720_843872-c7\"]{margin-bottom:5px;font-size:1.8em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1720_843872-c7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1720_843872-c7[data-kb-block=\"kb-adv-heading1720_843872-c7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h3 class=\"kt-adv-heading1720_843872-c7 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading1720_843872-c7\">R\u00e9f\u00e9rent technique<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1720_f280d7-b1, .wp-block-kadence-advancedheading.kt-adv-heading1720_f280d7-b1[data-kb-block=\"kb-adv-heading1720_f280d7-b1\"]{margin-bottom:1.5rem;text-align:left;font-size:1.1em;line-height:1.7em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1720_f280d7-b1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1720_f280d7-b1[data-kb-block=\"kb-adv-heading1720_f280d7-b1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h4 class=\"kt-adv-heading1720_f280d7-b1 wp-block-kadence-advancedheading has-theme-palette-6-color has-text-color\" data-kb-block=\"kb-adv-heading1720_f280d7-b1\">Antoine Marchand<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading1720_6984fa-08, .wp-block-kadence-advancedheading.kt-adv-heading1720_6984fa-08[data-kb-block=\"kb-adv-heading1720_6984fa-08\"]{margin-top:0rem;margin-bottom:1.5rem;text-align:left;font-size:1em;line-height:1.8em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1720_6984fa-08 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1720_6984fa-08[data-kb-block=\"kb-adv-heading1720_6984fa-08\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h4 class=\"kt-adv-heading1720_6984fa-08 wp-block-kadence-advancedheading has-theme-palette-6-color has-text-color\" data-kb-block=\"kb-adv-heading1720_6984fa-08\"><\/h4>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns1720_c3e5c0-34, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns1720_c3e5c0-34, .wp-block-kadence-advancedbtn.kb-btns1720_c3e5c0-34, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns1720_c3e5c0-34{margin-top:0px;margin-right:0px;margin-bottom:-5px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns1720_c3e5c0-34{gap:0px;justify-content:flex-start;align-items:center;}.kt-btns1720_c3e5c0-34 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns1720_c3e5c0-34\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button{color:var(--global-palette6, #718096);background:rgba(NaN, 10, NaN, 0);font-size:18px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button:focus{color:var(--global-palette6, #718096);background:rgba(255, 255, 255, 0);border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button{border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button{border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;}.wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_29aee7-5a.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn1720_29aee7-5a kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline kt-btn-has-text-true kt-btn-has-svg-true  wp-block-kadence-singlebtn\" href=\"http:\/\/antoine.marchand@universcience.fr\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_mail kt-btn-icon-side-left\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22,6 12,13 2,6\"\/><\/svg><\/span><span class=\"kt-btn-inner-text\">antoine.marchand@universcience.fr<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column1720_cd38ce-35 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column1720_cd38ce-35 > .kt-inside-inner-col,.kadence-column1720_cd38ce-35 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1720_cd38ce-35 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1720_cd38ce-35 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1720_cd38ce-35 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1720_cd38ce-35 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1720_cd38ce-35{position:relative;}@media all and (max-width: 1024px){.kadence-column1720_cd38ce-35 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1720_cd38ce-35 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1720_cd38ce-35 inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1720_4d3c9e-46, 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(max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn1720_6fed8a-8d.kb-button{border-top:0px solid #555555;border-right:0px solid #555555;border-bottom:0px solid #555555;border-left:0px solid #555555;}.wp-block-kadence-advancedbtn .kb-btn1720_6fed8a-8d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn1720_6fed8a-8d.kb-button:focus{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn1720_6fed8a-8d kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline kt-btn-has-text-true kt-btn-has-svg-true  wp-block-kadence-singlebtn\" href=\"mailto:ecolemediation@universcience.fr\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_mail kt-btn-icon-side-left\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22,6 12,13 2,6\"\/><\/svg><\/span><span class=\"kt-btn-inner-text\">ecolemediation@universcience.fr<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"line-height:1.5\">R\u00e9clamations <\/h1>\n\n\n\n<p class=\"has-text-align-left\">Voici la proc\u00e9dure simplifi\u00e9e de recueil, de prise en compte et de traitement des r\u00e9clamations formul\u00e9es par les \u00ab parties prenantes \u00bb aux actions de formation professionnelles con\u00e7ues, commercialis\u00e9es, anim\u00e9es, \u00e9valu\u00e9es par l\u2019organisme prestataire d\u2019actions concourant au d\u00e9veloppement des comp\u00e9tences&nbsp;<strong>Universcience \u2013 EPPDCSI<\/strong>.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Que faire si je rencontre un probl\u00e8me pendant ma formation ?<\/strong><\/h6>\n\n\n\n<p>D\u2019abord et avant tout, en parler avec votre formateur ou formatrice, qui fera en sorte d\u2019apporter une solution et dans tous les cas, fera remonter ce point \u00e0 l\u2019organisme de formation pour ouverture d\u2019une fiche incident et traitement ad\u00e9quat. Pour toute question urgente n\u00e9cessitant une prise en compte avant la fin de la formation, vous pouvez contacter par t\u00e9l\u00e9phone la r\u00e9f\u00e9rente p\u00e9dagogique pendant la dur\u00e9e de la formation.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>S\u2019il n\u2019est pas possible de communiquer avec le formateur ou la formatrice (litige personnel avec lui, incompr\u00e9hension, manque d\u2019\u00e9coute \u2026), si votre r\u00e9clamation intervient apr\u00e8s la fin de la formation<\/strong>.<\/h6>\n\n\n\n<p>Vous avez la possibilit\u00e9 de :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Remplir\u00a0<a href=\"https:\/\/www.estim-mediation.fr\/v2\/wp-content\/uploads\/2021\/08\/Formulaire-de-reclamation-accessible.docx\">Formulaire de r\u00e9clamation accessible<\/a>\u00a0et le renvoyer par mail \u00e0\u00a0<a href=\"mailto:ecolemediation@universcience.fr\">ecolemediation@universcience.fr<\/a>. Un contact sera pris avec vous dans les 14 jours pour demande de pr\u00e9cision et \/ou proposition de solution.<\/li>\n\n\n\n<li>Remplir le formulaire en ligne ci-dessous. Un contact sera pris avec vous dans les 14 jours pour demande de pr\u00e9cision et \/ou proposition de solution.<\/li>\n\n\n\n<li>L\u2019organisme est d\u00e9clar\u00e9 aupr\u00e8s de la Pr\u00e9fecture de la R\u00e9gion de R\u00e9gion Ile de France, c\u2019est \u00e9galement un interlocuteur pertinent en cas de litige important (Directe).<\/li>\n\n\n\n<li>Si vous avez demand\u00e9 une prise en charge aupr\u00e8s de l\u2019un des financeurs de la formation professionnelle, il va de soi que vous pourrez trouver une assistance aupr\u00e8s de cette structure.<\/li>\n<\/ol>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>La proc\u00e9dure de r\u00e9clamation s&#8217;inscrit dans une d\u00e9marche Qualit\u00e9 de l&#8217;Ecole de la m\u00e9diation.<\/strong><\/h6>\n\n\n\n<p>Les informations personnelles port\u00e9es sur le formulaire sont enregistr\u00e9es dans un fichier informatis\u00e9 par nos soins. Nous ne traiterons ou n\u2019utiliserons vos donn\u00e9es que dans la mesure o\u00f9 cela est n\u00e9cessaire pour assurer l\u2019ex\u00e9cution de nos prestations avec une meilleure communication et animation, en tenant compte de l\u2019objet de votre r\u00e9clamation.<\/p>\n\n\n\n<p>Chaque r\u00e9clamation fera l\u2019objet d\u2019une r\u00e9ponse de la part d\u2019un membre de l\u2019\u00e9quipe de l\u2019Ecole de la m\u00e9diation dans un d\u00e9lai de 2 semaines maximum. Cette r\u00e9ponse sera d\u00e9livr\u00e9e par le mode de communication indiqu\u00e9 par la personne r\u00e9clamante lors de la saisie du formulaire de r\u00e9clamation. L\u2019ensemble des r\u00e9clamations ainsi que les r\u00e9ponses apport\u00e9es sont archiv\u00e9s par L\u2019Ecole de la m\u00e9diation et pourront \u00eatre utilis\u00e9es dans le cadre de cr\u00e9ation de mesure d\u2019am\u00e9lioration. *<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Protection des donn\u00e9es personnelles<\/strong><\/h6>\n\n\n\n<p>Les donn\u00e9es personnelles recueillies sur ce formulaire font l\u2019objet d\u2019un traitement par Universcience. Elles ne seront utilis\u00e9es que pour servir la finalit\u00e9 objet du pr\u00e9sent formulaire. La base l\u00e9gale du traitement est votre consentement. Les donn\u00e9es collect\u00e9es sont communiqu\u00e9es aux seuls destinataires suivants : l\u2019EDM et ses partenaires. Les donn\u00e9es sont conserv\u00e9es pendant 2 ans apr\u00e8s votre derni\u00e8re interaction avec l\u2019EDM.<\/p>\n\n\n\n<p>Pour en savoir plus lire&nbsp;<a href=\"https:\/\/www.estim-mediation.fr\/politique-de-confidentialite\/\" target=\"_blank\" rel=\"noreferrer noopener\">la politique de confidentialit\u00e9 d\u2019Universcience<\/a><\/p>\n\n\n\n<p>Conform\u00e9ment \u00e0 la loi \u00ab Informatique et libert\u00e9s \u00bb du 6 janvier modifi\u00e9e et au R\u00e8glement europ\u00e9en N\u00b02016\/679\/UE du 27 avril 2016, vous b\u00e9n\u00e9ficiez d\u2019un droit d\u2019acc\u00e8s, de rectification, de portabilit\u00e9 et d\u2019effacement de vos donn\u00e9es ou encore de limitation du traitement. Merci alors de nous contacter \u00e0&nbsp;<a href=\"mailto:ecolemediation@universcience.fr\">ecolemediation@universcience.fr<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En cas de besoins sp\u00e9cifiques ou de contraintes qui pourraient n\u00e9cessiter une adaptation du contenu ou du rythme de la formation, merci de contacter nos diff\u00e9rentes r\u00e9f\u00e9rentes au sein de l&#8217;\u00c9cole de la m\u00e9diation. R\u00e9f\u00e9rente p\u00e9dagogique Catherine Oualian R\u00e9f\u00e9rent technique Antoine Marchand Contact administratif R\u00e9clamations Voici la proc\u00e9dure simplifi\u00e9e de recueil, de prise en compte&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-1720","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/estim-mediation.fr\/en-ligne\/wp-json\/wp\/v2\/pages\/1720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/estim-mediation.fr\/en-ligne\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/estim-mediation.fr\/en-ligne\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/estim-mediation.fr\/en-ligne\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/estim-mediation.fr\/en-ligne\/wp-json\/wp\/v2\/comments?post=1720"}],"version-history":[{"count":19,"href":"https:\/\/estim-mediation.fr\/en-ligne\/wp-json\/wp\/v2\/pages\/1720\/revisions"}],"predecessor-version":[{"id":6979,"href":"https:\/\/estim-mediation.fr\/en-ligne\/wp-json\/wp\/v2\/pages\/1720\/revisions\/6979"}],"wp:attachment":[{"href":"https:\/\/estim-mediation.fr\/en-ligne\/wp-json\/wp\/v2\/media?parent=1720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}